We offer free returns or exchanges within 30 days after receiving your order. Returned items must have no visible signs of wear or use.
To initiate a return or exchange, please reach out to us at customerservice@aonegrillamerica.com with your order number and reason for return. Once we process your return request, we will send you a return label. Upon receiving the product, you will receive a refund to the original payment method, which can take up to 4-14 business days depending on your bank’s processing speed.